Last updated: October 16, 2026
We want you to be happy with your purchase. If you are not, this policy explains how returns, replacements and refunds work.
Return Window
You may request a return within 7 days of receiving your order, provided the item meets the conditions below.
Eligible Items
- The item is unused, undamaged and in its original condition.
- It is in its original packaging, with all parts, accessories, instructions and labels included.
- You have your order number or proof of purchase.
Items We Cannot Accept for Return
- Items that have been installed, used, altered or damaged after delivery.
- Items without their original packaging or missing parts.
- Items damaged by misuse, wrong installation or normal wear and tear.
- Items marked as final sale or clearance at the time of purchase.
How to Request a Return
- Email spaceorahome@gmail.com within the return window with your order number, the reason for the return and clear photos of the item and packaging.
- We will review your request and reply within 1 to 2 business days with the next steps.
- Do not send any item back before we have approved the return. Returns sent without approval may not be accepted.
Return Shipping
If the item is faulty, damaged or incorrect, we will cover the return shipping cost. If you are returning an item because you changed your mind, the return shipping cost is paid by the customer.
Damaged, Defective or Wrong Items
If your item arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery with photos. We will offer a free replacement or a full refund, including the original delivery charge.
Refunds
- Once we receive and inspect your return, we will confirm approval or rejection by email.
- Approved refunds are sent to your original payment method within 5 to 10 business days. Your bank or card issuer may take extra time to show the refund.
- Original shipping charges are refunded only if the return is due to our error or a faulty item.
Exchanges
If you would like a different item or size, contact us. Where stock is available, we can arrange an exchange after the original item is returned and approved.
Cancellations
You can cancel an order before it is dispatched by emailing us as soon as possible. Once an order has been dispatched, the return process above applies.
Contact Us
Questions about a return? Email spaceorahome@gmail.com.